Employee performance is important to maintaining productivity and profitability. In many cases, poor employee performance can have ripple effects throughout the entire company, according to management experts Sandy Albert and Cathy Rimsky writing on the Business Know How website. Learn to implement measures to improve employee performance to help increase productivity and keep your company ahead of the competition.
Feedback
Employees sometimes do not understand that their performance is lacking if they are not receiving feedback from their manager, according to business expert Dr. David G. Javitch writing for the Entrepreneur website. Create a feedback system that forces managers to have regular one-on-one meetings with employees to discuss employee performance and improve it. Be sure that managers also mention the positive aspects of employee performance. By mentioning positive issues the managers can show that they are doing comprehensive employee performance monitoring that includes good and bad points. Managers can also emphasize positive points to make sure that employees develop productive work habits going forward.
Training
Ongoing training allows employees access to the information and resources they need to improve their performance, according to management experts Sandy Albert and Cathy Rimsky writing for the Business Know How website. Employee training should include product information, customer service training and human resources training. Employee human resources training includes ongoing training on the company retirement program, any changes to the company benefits and information to help employees choose from the company health insurance options. Instead of sending out a memo explaining changes to the company retirement plan, the company should put together a training session to answer questions and get employees the information they need to make informed decisions. The same goes for operational procedures such as customer service, marketing and sales. Continued employee training will improve employee performance.
Setting Parameters
Employees can only improve their performance when they understand how their performance is being evaluated, according to employee coaching expert Janet Sprimont writing on the HR Tools website. Managers should set employee performance criteria including performance matrix numbers broken down into applicable categories. Have one-on-one training with each employee once a quarter to discuss the performance parameters and how the employee can reach her goals. There should be consequences for not achieving the set goals for consecutive months, and there should be reward for consistently exceeding goals. Punishment can include written warnings that lead to dismissal. Rewards can include a cash bonus or additional paid vacation days.
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