Protect your privacy by reformatting before selling your iPod.
Reformatting the iPod Touch, also called restoring, wipes all data on the device and replaces it with the latest version of the operating system. This is suggested when you are selling or giving away your iPod Touch and is necessary when experiencing software problems that can't be fixed by a quick restart. When the iPod Touch stops responding after reformatting, it means the process did not complete and needs to be reattempted.
Cable Malfunction
It is crucial that your iPod Touch remains plugged into the computer throughout the entire restoration process. You may have unplugged it thinking the process was complete, but you must wait for the pop-up message saying it is safe to unplug or use the device. If you did not unplug or jostle the iPod Touch, the cable may be faulty. Use a different cable if possible for your next attempt at reformatting.
Wrong Version
Download and install the iOS version that iTunes recommends for your device if your iTunes is not up to date before you attempt the restore again.
Restore Again
While your iPod Touch is plugged into your primary computer, click on it in iTunes. From the "Summary" page, click "Restore" and follow the prompts to back up your iPod if you don't already have a backup on your computer. Wait while the restore takes place and do not move or unplug the iPod Touch. This process can take up to an hour if you're also doing a backup.
Continued Problems
On very rare occasions, an iPod Touch can "brick," or become completely unresponsive. If this is the case, take the iPod Touch to an Apple Store for repair or replacement. If you don't live near an Apple Store, call the Apple customer service department for mailing options.
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