If you are unable to send a picture message from your TracFone Samsung r355c cellphone, you can perform basic troubleshooting to resolve the issue. Picture text problems can occur if your phone's settings need adjusting or if the software needs to be updated. Even a low signal strength can prevent you from sending picture messages from your Samsung r355c. Continued issues with sending a picture message after troubleshooting may require additional assistance from Tracfone support.
Instructions
1. Ensure that you have enough available credits to send a picture on your Samsung r355c cellphone. Due to TracFone's policy, you must have sufficient amount of credit to send a picture. If you do not, add more credits to your phone before attempting to resend the picture.
2. Check your phone's signal strength. If the phone only has one bar in the indicator at the top of the screen, move to a different location. Attempt to resend the picture after the strength improves.
3. Ensure data is enabled and not in airplane mode. Click "Menu" from the phone's home screen, and then click "Settings." Click "Phone Settings," and then click "Airplane Mode." Click "Off" if the feature is enabled and resend your picture.
4. Update your phone's software and perform a soft reset. Click "Menu" on your phone from the home screen," and then click "Settings." Click "Phone Info," and click "Version." Click "Update" and wait for the process to complete. Slide the phone's battery cover off and remove the battery. Replace the battery and cover after one minute.
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